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"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

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Discussion Human Capital and Diversity Sessions 4-5

Discussion Human Capital and Diversity Sessions 4-5

Q Sometimes when we are in school learning advanced concepts, things can seem a bit abstract until we are able to see or experience concrete examples. The link below is a short talk by Ricardo Fernandez, a Spaniard, who leads a team of up to 30 people from several different countries, and the communication challenges associated with this international remote working team. He is not an expert, nor an academic, but he has the kind of practical experience that is useful for a discussion...and for your potential similar encounters. Ricardo Fernandez on remote international teams (13:14) In your initial post: • Evaluate and identify the video for the communication skills needed for success in managing a global environment. • Evaluate and identify the video for the relationship-building skills needed for success in managing a remote team. • In the context of managing different cultures, ages, and genders what modes of communication seem most effective in managing people? Provide examples, using the video or class material, of how a manager can use a variety of communication modes effectively. For instance, would texting the terms of a new contract be the best way to communicate with a 60-year-old Japanese customer? • Analyze the relationship-building skills of Ricardo Fernandez, which skills does he seem to feel are most important, and why? Do you agree? • Finally, reply to 3-4 other learners showing an understanding of the content, expanding on the topics, and extending the conversation. Participate in Session 4-5 Discussions; initial post due during Session 4 with followup and replies during Session 5.

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There has to be empathy, humanity, control of emotions, managing of stress, talking in a straightforward manner, and active listening required to be practiced and applied to ensure that effective communication skills are imbibed. This is because there cannot be rigidity shown and communication done professionally and effectively. This is because the recipients of communication can feel irritated and oppressed. There can also be issues like recipients of communication feeling not being treated like human beings.